Vertex VPN Privacy Policy

Last Updated: October 28, 2026

Welcome to Vertex VPN (“we,” “our,” or “the Service”). This policy explains what information we collect, how we use and protect it, and the choices available to you.

1. Information We Collect

1.1 Information You Provide

You may provide an email address for support, account, or subscription purposes. We also receive information you choose to include when contacting support.

If you purchase a subscription, Apple processes your payment. We may receive subscription and transaction status, but we do not store your full payment card details.

1.2 Service and Diagnostic Data

Vertex VPN follows a no-logs policy. We do not record your browsing history, visited websites, destination IP addresses, DNS queries, connection timestamps, bandwidth usage, or VPN session activity linked to you.

To maintain and improve the Service, we may collect limited technical information, such as app version, device model, operating system version, connection success rates, crash reports, and anonymous server load data. This information is not linked to your VPN activity.

2. How We Use Information

We use the information described above to operate the VPN service, maintain connection reliability, resolve technical issues, improve compatibility and performance, manage subscriptions through Apple, and respond to support requests.

We do not monitor your network traffic, sell your personal information, or use your information for advertising or marketing.

3. Storage and Security

We use security measures, including encryption where appropriate, to protect information we retain. Personal information provided for support or account purposes is kept separate from diagnostic information.

We retain information only as long as needed to provide the Service or meet legal obligations. You may request deletion of your personal information through our support channel.

4. Third-Party Services

We may rely on providers for hosting, server operations, crash diagnostics, and payment processing through Apple. These providers may process only the information needed to perform their services and are required to protect it.

We do not provide VPN activity logs to third parties because we do not create or retain those logs.

5. International Processing

Our VPN infrastructure may operate in multiple countries. Limited service information, such as anonymous diagnostic data, may therefore be processed outside your country. We apply appropriate safeguards to protect that information.

6. Your Rights

Depending on where you live, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing depends on consent. Please contact our support team to make a request or raise a privacy concern.

7. Children’s Privacy

Vertex VPN is not intended for anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact our support team.

8. Website Cookies

If you visit our website, cookies may be used for essential functions, such as maintaining a login session or remembering language preferences. We do not use website cookies to track your online activity or collect sensitive personal information.

9. Changes to This Policy

We may update this policy from time to time. Changes will appear here with a revised “Last Updated” date. For significant changes, we may also provide notice in the app or by email.